Members are advised to use the discount card once in a month to patronize the establishments enlisted and registered in our PANCARD DIRECTORY. Eligibility for discounts shall be subject to the terms and conditions agreed with the respective establishments. In the event of denial of discount or any service or facility by any establishment, such denial or refusal of service should be notified to the company in writing within three working days of such denial or refusal. On receipt of any grievance the company will examine the case on its merits and if the grievance/complaint is found to be true, the company shall take appropriate steps to redress the grievance/complaint of the member. Members may kindly note that the discount, service or facility remains valid but subject to Act of God, Act of State or Vis-Majeur.

NOMINATIONS: Member has to appoint a single nominee and provide details of the same as required in the membership application form. In case of natural / accidental death of the member, membership shall be transferred in the name of the nominee. Nominee as mentioned in the membership application form shall be entitled/eligible for:
(i) Entitlement of unused room nights.
(ii) Settlement of claim amount, if any, from The New India Assurance Co. Ltd.
(iii) Insurance benefits shall not be transferred in favour of the nominee.
In case of multiple applications and different nominations thereto provided in the membership application form the rules applicable shall be as under.
(a) Entitlement of unused room night/s shall be transferred to the respective nominee as contained in the respective membership application form.
(b) Insurance claim, if any, settled by The New India Assurance Co. Ltd. shall become payable to the nominee contained in the first membership application form. The company shall entertain no rival claimants.